FREQUENTLY ASKED QUESTIONS

FAQ

This FAQ answers common questions about therapy room rentals, memberships, amenities, scheduling, compliance, and onboarding at Clarity Health + Wellness.

We welcome therapists, medical practitioners, and wellness professionals to explore whether our Fifth Avenue office environment is the right fit for their practice.

Space, Amenities & Compliance

All rentals include a professionally furnished therapy suite, secure high-speed Wi-Fi, utilities, cleaning, and sound-treated rooms for privacy.
All practitioners’ clients have access to our client waiting rooms, and Club Members additionally enjoy use of the private therapist lounge and kitchen, along with complimentary refreshments. Printers and office supplies are available to all of our members. Room reservations are managed independently through our Skedda scheduling system, which allows members and license holders to book sessions at their convenience.
Our suites are sound-treated to enhance privacy and reduce noise between rooms. While not fully soundproof, the walls include specialized acoustic insulation called “quiet rock”, which is 4 times as sound-insulated as normal sheetrock, and white noise machines are placed outside therapy rooms to provide additional privacy.
Clarity Health + Wellness operates with HIPAA-aligned practices (including Business Associate Agreements where applicable), and all policies and space design elements are intended to support confidential, professional mental health services in New York.
Yes. All practitioners’ clients have access to our client waiting rooms, and Club Members have exclusive access to the therapist lounge and kitchen located within the suite.
These shared areas are designed to create a calm, professional atmosphere where both practitioners and clients feel welcome.
Yes, with limits. Secure storage is available exclusively for Club Members who maintain regular or ongoing access to the space.
On-Demand Members can bring small items for their sessions but typically won’t be assigned dedicated storage.
Yes. Club Members and Virtual Members receive access to professional photographs of the suite for use on websites, Psychology Today profiles, and professional materials.
- Club Members may use up to six licensed photos (three therapy rooms and three waiting rooms).
- Virtual Members receive a single image allowance to represent their professional affiliation with Clarity Health + Wellness.
All images are licensed for approved professional use and accompanied by simple brand-use guidelines to ensure consistency across platforms.
Our building offers partial ADA accessibility. Clients using wheelchairs or mobility devices can access Clarity Health + Wellness through the freight entrance on 30th Street, where the doorman assists with ramp setup and elevator access.
Please note that the ADA-accessible restroom is located on a different floor. If you or your clients require accessibility accommodations, our team is happy to coordinate with the building staff in advance to ensure a smooth arrival experience.
We’re located at 276 Fifth Ave, Suite 604–605, New York, NY 10001, in Midtown Manhattan, near major transit hubs (Grand Central and Penn Station) and landmarks such as the Empire State Building, Madison Square Park, and the Flatiron Building.

Using the Space (Scheduling & Access)

The minimum booking time at Clarity Health + Wellness is one hour. Practitioners are expected to structure sessions within a 55-minute hour, allowing time for transition, client departure, and room turnover before the next reservation begins.
This timing supports a smoother experience for both practitioners and clients and helps maintain an unhurried flow throughout the suite.
Room scheduling at Clarity Health + Wellness is managed through Skedda, our secure online booking platform. After onboarding, members receive login access to reserve rooms, view availability, and manage bookings through the web or mobile app.
We ask that all reservations be made at least 24 hours in advance to ensure availability and support smooth operations. Recurring reservations may be arranged for a limited subset of members with consistent, pre-approved time blocks.
Once your account is active, simply log into Skedda, choose your preferred room, date, and time, and confirm your reservation.
To complete your booking, a valid credit card must be attached to your account for payment processing. You’ll receive an automated confirmation once your reservation is approved.
No. Clarity’s address may only be used for professional and regulatory purposes such as billing, licensing, or DEA registration. It cannot be used for Google Business Listings or public directories. All mail and correspondence are securely handled by our administrative team.
Practitioners enter the Clarity Health + Wellness suite using a keyless PIN code, provided during onboarding. The building is a professional doorman building, with doormen present during regular hours:
- Monday–Friday: 7 AM – 10 PM
- Saturday–Sunday: 8 AM – 4 PM
Front-desk assistance is available during select hours when staff are on-site.
Yes. Rooms can be booked until 10 PM on weekdays and until 4 PM on weekends, depending on availability.
Yes. Practitioners who need guaranteed recurring weekly space can do so through Dedicated Time, a separate contract option available with Club Membership. Dedicated Time requires 4 or more hours in the same room each week, includes a $5 hourly discount, secures reservations beyond the standard two-week booking window, and cannot be canceled. It’s a strong fit for clinicians who want reliable weekly continuity for ongoing in-person work.
Yes. Clarity Health + Wellness offers an On-Demand Membership for practitioners who want flexible hourly access to furnished therapy suites in Midtown Manhattan without committing to Club Membership. On-Demand Membership includes a $25 monthly access fee, and rooms can then be booked by the hour based on availability. Hourly rates vary depending on room type and time of day. Club Members receive preferred hourly rates, and Virtual Members can also book and use rooms as needed.
Bookings can be changed or canceled up to one day before the booking. If you need to reschedule, we encourage you to make the change as early as possible so you have the best chance of securing a new time that works for your schedule.
All members can reserve rooms through Skedda up to two weeks in advance. If you hold a dedicated time contract—a recurring weekly block of four or more hours that cannot be canceled—your reservations are secured beyond that window.
Upon arrival, check in through the Skedda app to let our team know you’ve arrived. Your PIN code provides access to the Clarity Health + Wellness suite, where you can enter and proceed to your reserved office. Check-ins and check-outs are logged digitally to maintain security and ensure accurate room usage.

Options & Tiers (Clear Explanations)

Clarity Health + Wellness offers three membership options for practitioners who want different levels of access, support, and flexibility.
1. On-Demand Membership — $25/month
This is the flexible entry-point option for practitioners who want access to room booking without the broader perks of Club Membership. It includes access to room booking, waiting room amenities, tea, filtered water, a printer, and office supplies. It is best for practitioners who want low-commitment access to space as needed.
2. Virtual Membership — $95/month
This option is primarily designed for practitioners who need a compliant NYC business address and mail-handling support, especially for licensing and DEA-related purposes. It is important to note that Virtual Membership is not just administrative: Virtual Members can also book and use rooms as needed, at the same room-booking pricing as On-Demand members.
3. Club Membership — $195/month
This is the highest-value tier for practitioners who want the fullest in-person experience. Club Membership includes invitations to events and Monthly Clarity Chats, ongoing networking opportunities, client iPad check-in support, access to the kitchen and lounge, complimentary food and drinks including coffee and tea, mail collection in the lounge area, and a more connected community environment overall.
All memberships include a one-time $100 registration fee, and onboarding typically takes 5 to 7 business days after required materials are received and reviewed.
On-Demand Membership is the best fit for practitioners who want flexible access to furnished therapy suites without committing to Club Membership. It includes a $25 monthly access fee, after which rooms can be booked by the hour based on availability. Hourly rates vary by room type and time of day, and this option is a strong fit for clinicians who need professional space for occasional or part-time in-person work.
Select the Virtual Membership. It provides a DEA-compliant New York address at our Fifth Avenue location for licensing, billing, and professional materials. The plan includes secure mail receipt with optional scanning or forwarding, ensuring regulatory compliance and privacy. Virtual Members can also book therapy rooms on demand whenever in-person sessions are required.
All practitioners go through a vetting and onboarding process before gaining access to Clarity Health + Wellness. This process includes verifying credentials, reviewing agreements, completing a Business Associate Agreement (BAA) to ensure HIPAA compliance, and adding Clarity Health + Wellness to your professional or general liability policy. Our team will provide more guidance on the insurance requirement as part of the onboarding paperwork.
Upon receipt of required documents, the review typically takes approximately 5 to 7 business days. Once approved, you’ll receive your account access, booking instructions through Skedda, and building entry details. This careful process allows us to maintain the quality, security, and community integrity that define Clarity Health + Wellness.

On-Demand Membership (NYC Therapy Offices Rent by the Hour)

Clarity Health + Wellness offers on-demand hourly access through its On-Demand Membership. After completing onboarding, members can book furnished therapy suites by the hour through Skedda based on availability. On-Demand Membership includes a $25 monthly access fee, and hourly rates vary by room type and time of day. This option is ideal for practitioners who want flexible access to professional space for occasional or part-time in-person sessions without committing to Club Membership.
Yes. Hourly rates vary by room type and time of day.
Club Members:
- Interior Room – $25 off-peak / $30 peak
- Standard Room – $35 off-peak / $40 peak
- Premium Room – $40 off-peak / $45 peak
Virtual & On-Demand Members:
- Interior Room – $30 off-peak / $35 peak
- Standard Room – $40 off-peak / $45 peak
- Premium Room – $45 off-peak / $50 peak
Peak Hours: Monday–Thursday 10 AM–8 PM
Off-Peak Hours: Monday–Thursday 7:30 AM–10 AM / 8 PM–10 PM; Friday 7:30 AM–10 PM; Saturday–Sunday 8 AM–4 PM
Dedicated time blocks of 4 or more hours per week receive a $5/hour discount and cannot be canceled once reserved.

Virtual Office / DEA-Compliant Address

The Virtual Office plan provides a DEA-compliant professional address at our Fifth Avenue location in Midtown Manhattan, designed specifically for psychiatrists, nurse practitioners, and telehealth providers who need a legitimate New York business address for their professional credentials. The plan includes secure mail receipt, optional digital or physical forwarding, and access to on-demand room rentals for in-person sessions when required by regulation or patient care. This address is strictly for professional and regulatory use—not for Google Business Listings or public directory verification—and all mail is securely managed by the Clarity Health + Wellness administrative team.
Our Virtual Office provides a New York State–approved business address that meets DEA registration requirements for controlled substance prescribing. Once your application and documentation are verified, you may list this address on your DEA registration, licensing forms, and billing materials. This service ensures compliance with both federal and state regulations while maintaining your professional privacy and credibility.
You can choose from several secure mail management options:
- In-person pickup at our Fifth Avenue suite during office hours.
- Physical forwarding of mail to another verified address upon request.
- Electronic forwarding, where eligible correspondence is securely scanned and sent to you digitally.
All mail handling is managed by HIPAA-trained staff, ensuring confidentiality and compliance.
After completing the vetting and onboarding process—which typically takes about one week—you will receive written authorization to begin using the address for your DEA registration, licensing, and billing purposes. This process includes verifying your professional credentials, reviewing your agreement, and executing a Business Associate Agreement (BAA) for HIPAA compliance.
Yes. Virtual Members can book therapy offices on demand for in-person sessions as needed. This flexibility allows you to maintain a professional NYC presence and meet with patients in a compliant, high-end environment without holding a full-time lease.
Even virtual practitioners are required to maintain active professional liability insurance to ensure compliance with CHW’s standards and regulatory best practices. This protects both you and your clients, and it is a standard requirement for all Clarity Health + Wellness members, whether in-person or virtual.

Club Membership (Space + Community + Perks)

The Club Membership is Clarity Health + Wellness’s highest-value membership tier, designed for practitioners who want a more supported, connected, and premium in-person experience. In addition to preferred hourly room rates, Club Members receive access to the therapist lounge and kitchen, complimentary food and drinks including coffee and tea, client iPad check-in with text notification when a client arrives, invitations to events and Monthly Clarity Chats, ongoing networking opportunities, and mail collection in the lounge area. The Club Membership is best for practitioners who want more than room access alone and are looking for a more connected community experience.
Yes. Club Members receive preferred hourly rates.
Rates vary by room type, time of day, and whether the booking is part of a dedicated recurring schedule. Club Member rates can range from $25 to $45 per hour.
Club Members have the option of signing a Dedicated Time Contract. Dedicated time means a recurring block of 4 or more hours in the same room every week at a discounted rate. A dedicated time block cannot be canceled but guarantees space in the same room every week.
Club Members are invited to exclusive events and professional growth opportunities hosted by Clarity Health + Wellness throughout the year. These include practice-building workshops, consultation groups, continuing education opportunities, and community gatherings that foster connection and collaboration among peers. Many members value these experiences as an integral part of belonging to a supportive professional network that prioritizes excellence and shared growth.
Club Members have access to a range of professional growth opportunities through our network, including business coaching, continuing education events, professional development workshops, and networking opportunities. These offerings are led by our community of experienced practitioners and business professionals and reflect the deeper culture we’ve built at Clarity Health + Wellness—one centered on collaboration, growth, and sustainable private practice.
Before joining, all applicants go through a comprehensive vetting process to ensure alignment with Clarity’s professional standards and community values. This includes credential verification, reference and documentation review, and a Discovery Call with our team to discuss your goals and practice needs. Once approved, members complete an onboarding process that covers HIPAA compliance, Business Associate Agreements (BAA), technology setup, and community orientation. This careful review helps maintain a trusted, high-caliber professional environment for all members.

Pricing, Availability & Booking

Current membership rates are $25/month for On-Demand Membership, $95/month for Virtual Membership, and $195/month for Club Membership. Hourly room rates vary by room type, time of day, and membership type. A one-time $100 registration fee applies to all memberships.
Only active members can view live room availability through Skedda, our secure online scheduling platform. Once you’ve completed onboarding, you’ll be able to see room openings and manage your reservations directly. Prospective members can request a general rate or schedule overview during their in-office tour or Discovery Call but cannot access real-time calendars before joining.
Yes. Club Members who sign a Dedicated Time contract receive a $5 hourly discount on their already discounted Club Member rate. Dedicated Time requires a commitment of 4 or more hours in the same room each week, secures recurring reservations beyond the standard two-week booking window, and cannot be canceled.
Yes, there is a one-time $100 registration fee for all memberships.
Payments are processed securely by credit or debit card through our billing system. All members are enrolled in auto-pay after the first membership fee is received. Room bookings are billed to the credit card input into our scheduling system, typically on the Tuesday or Wednesday of the following week.
Once your application, documentation, and BAA are reviewed, onboarding typically takes about 5 to 7 business days. After approval, you’ll receive your Skedda login and access instructions, along with your suite entry code. This process ensures full compliance and a seamless start to your Clarity Health + Wellness membership.

Onboarding, Tours & Policies

Our Discovery Call is a conversation about fit and alignment. It helps us learn about your practice, your goals, and what kind of professional community you’re looking for, while giving you the chance to understand how Clarity Health + Wellness operates.
We believe in collaboration, reciprocity, and authentic community, not transactional space rentals. The goal is to connect with like-minded professionals who value ethical practice, shared growth, and meaningful professional relationships.
These calls are typically led by our Director, Dr. Logan Jones, or another senior team member. Because our spaces and memberships are designed to be more than just office rentals—they’re an entry point into a community—we require this initial conversation to ensure a mutually beneficial fit on both sides.
After your Discovery Call, you’ll be invited to schedule a tour in person at our Fifth Avenue office. Tours allow you to experience the environment, view available suites, and discuss which membership or rental option best fits your practice needs. Once you’ve toured and confirmed interest, our team will guide you through the onboarding process.
While we aim to keep onboarding efficient, it’s intentionally thorough and compliance-focused. After a successful Discovery Call, onboarding begins—a process that ensures every member joins our space thoughtfully and in alignment with our professional standards.
We often describe onboarding as handing someone the keys to a shared professional home. Clarity Health + Wellness is a collaborative environment, and we take great care to preserve its privacy, professionalism, and integrity.
Our process includes verifying credentials, reviewing agreements, and confirming that all members and license holders meet ethical and legal requirements. Every member completes a Business Associate Agreement (BAA) and must add Clarity Health + Wellness as an additional insured before scheduling sessions.
This careful attention to detail typically takes about 5 to 7 business days and allows us to maintain a high-quality, HIPAA-compliant, and secure environment that supports both professionalism and community.
If we mutually decide that Clarity Health + Wellness is a good fit, you’ll receive a checklist of onboarding items to complete. This includes:
- A form of identification
- Proof of professional licensure or relevant credentials
- Adding Clarity Health + Wellness, LLC as an additional insured on your professional liability policy
All members go through the same secure onboarding process. Club Members complete additional setup steps, such as sending information for their membership profile, receiving pictures for their website, and getting set up in our check-in iPad.
Because onboarding involves compliance verification and system setup, it generally takes five to seven business days. We often complete it sooner, but this timeline ensures all members are integrated smoothly, securely, and in full compliance with professional standards.
Yes. You can upgrade or downgrade your membership at any time as your practice evolves. For example, many members begin with a Virtual Office or On-Demand Rental and later move into a Club Membership for added access and community benefits, while others transition from full membership back to a Virtual or On-Demand plan when their scheduling needs change.
Any adjustments can be coordinated directly with our team to ensure a smooth transition between tiers.

Community, Visibility & Growth

Community programming at Clarity Health + Wellness is a benefit of Club Membership.
Club Members are invited to Clarity Chats, workshops, and other gatherings designed to support connection, professional development, and thoughtful conversation around private practice and clinical work. These experiences may include peer discussion, referral-building opportunities, and special programming on topics such as practice growth, ethics, and supervision.
Clarity also hosts social and professional gatherings that help members connect more naturally with peers in the community. Together, these events are designed to support both meaningful professional relationships and a stronger sense of belonging within the Clarity ecosystem.
You can explore past and upcoming events on our Events Page.
Members connect through community events and peer consultation groups. Many also build referral networks organically by engaging in Clarity Chats, collaborative workshops, and shared professional spaces within the suite.
The member directory highlights each practitioner’s name, license type, areas of specialization and links to your professional website or Psychology Today profile.

Technical & Support

If you forget your PIN code or experience difficulty accessing the suite, please contact the Clarity Health + Wellness administrative team during business hours. We can verify your identity and reset your access promptly.
Yes. EMDR kits available for temporary use by members. These can be reserved directly through Skedda when booking your room.
EMDR kit usage is priced per hour according to membership type:
- Club Members: $5 per hour
- Virtual Members and On-Demand Members: $10 per hour

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Clarity Health + Wellness offers more than premium offices. We provide membership in a vibrant community of mental health professionals. Our collaborative space fosters growth, referrals, and support, enhancing your practice and professional fulfillment.

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A cozy living room with white walls, large windows, and various green indoor plants. Decor includes framed artwork, a table lamp, ceramic vases, and a mix of modern and vintage furniture.

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